Mud Bay is a company of dedicated animal-focused and people-focused problem solvers, not salespeople.
Muddies delight in helping our customers find the best solution for their individual animal. If that requires a 15-minute conversation that ends with us referring them to another retailer—or even not recommending a product at all—that’s a good outcome if it’s what’s best for customers and their animals. We’re never interested in upselling or recommending products simply because they are part of a promotion.
As part of our commitment to our customers, Mud Bay also uses an intensive selection process to choose the foods we carry. It may take two to three years for us to evaluate a specific food manufacturer and determine whether they meet our standards for healthy food. Often this process involves site visits: where our people meet directly with the manufacturing plant operators, get to know key decision makers, and learn more about their sourcing and safety practices. We also see the ingredients that enter every bag, can or package. We dedicate extensive resources to research our food partners because we don’t believe we can recommend a food without knowing everything about its contents and the company that makes it.
We’re also committed to offering our customers the best possible price on our products, no matter what day of the week they shop or when they can afford to buy. So, while Mud Bay doesn’t have promotional sales, we do have everyday low prices that commonly beat the list prices of retailers in our area.
We appreciate your interest in Mud Bay, Inc. (“Mud Bay” or “Company”). Mud Bay is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, creed, color, sex, pregnancy (including the potential to get pregnant, pregnancy-related conditions, childbearing, childbirth, or related medical conditions), religion, national origin or ancestry, citizenship, age, sexual orientation, gender identity (including gender expression), marital or family status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), military, uniform servicemember, or veteran status (including status as an honorably discharged veteran), genetic information, HIV/AIDS or hepatitis C status, status as a victim of sexual abuse, (including domestic abuse, sexual assault, or stalking), or any other basis protected by applicable federal, state, or local laws. Mud Bay also prohibits harassment of applicants or employees based on any of these protected categories and complies with all applicable laws respecting consideration of unemployment status in making hiring decisions.